Servicing Digital™

Timely details about your customers' most important asset at the exact moment they want it

Servicing Digital™, ICE’s innovative, customer-centric solution, is designed to provide your customers with fast, simple and seamless access to their loan and home-related information – anytime, anywhere. Integrated with the MSP® loan servicing system, the solution helps servicers establish continuous customer engagement with information on home equity, neighborhood comps, and more.

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Support customer engagement and retention initiatives

Built with the customer in mind, Servicing Digital provides fast, simple, seamless access to home- and loan-related information and capabilities. Offered as both a responsive web design and native mobile app, this white-labeled solution allows servicers to configure Servicing Digital for the widest possible set of use cases.

View information and more

Customers can easily see loan information, make payments and more.

Understand and grow equity

Data helps customers visualize their home’s equity and understand how they can grow it.

Access relevant dashboards

Intuitive and interactive dashboards give customers easy access to the information they want.

Maintain brand attributes

Servicers can white-label the application to adhere to brand guidelines.

Choose your design

Servicers can offer the solution as a native app, responsive web design or both.

Educate customers

Customers can access information about their home and neighborhood based on ICE’s public records data and AVMs.

Success stories

Cenlar uses Servicing Digital to add value for their clients

Josh Reicher
Chief Digital Officer, Cenlar

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Give your customer’s timely details about their most important asset — their home.

  • Loan details
  • Make a payment
  • Payment history
  • Taxes and insurance information
  • Home valuations
  • Neighborhood comps
  • Home equity scenarios

Effective customer engagement and retention tool

Designed specifically with homeowners in mind, Servicing Digital can help servicers deliver an outstanding customer experience, which can enhance customer retention efforts. Servicers using Servicing Digital can deliver personalized, educational content to their customers thanks to an integration with the Surefire® mortgage marketing automation solution.

Servicing Digital also provides data that can help customers make decisions around home equity, refinance scenarios, lowering monthly payments, and it establishes a direct connection to customer support for more information – helping to facilitate a longer and more profitable relationship between servicers and their customers.

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CONSUMER INTERACTION MARKETPLACE

Consumer connections made easy

The ICE Consumer Interaction MarketplaceTM (CIM) is a hub for third-party integrations that elevate the consumer experience. CIM creates a one-stop shop for a variety of services that can be established quickly and easily with our consumer-facing products. Integrations include API, link out, Java Script or other means of connectivity to create a seamless customer experience.

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white paper

Technology helps servicers find opportunities in unusual places

ICE has identified four key areas where technology can help set servicers up for success in today’s low-movement housing market. Explore how you can retain customers and capitalize on your current portfolio.

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